Patient Care Front Desk Specialist

TriHealth; Cincinnati (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

TriHealth in Cincinnati seeks a Front Office Specialist to handle phone inquiries, greet and register patients, and manage front desk operations. You will collect co‑payments, schedule follow‑ups, and perform daily deposits while ensuring accurate registration data and HIPAA compliance.

The role requires strong customer service, 3–4 years of related experience, and a professional, compassionate demeanor in a busy clinical setting at our Cincinnati location.

Qualifications

• High School Diploma or GED required.
• 3–4 years experience in a related field required.

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Skills

Interpersonal communication

Customer service

Telephone handling

Teamwork

Education

High School Diploma or GED

Job description

TriHealth in Cincinnati seeks a Front Office Specialist to handle phone inquiries, greet and register patients, and manage front desk operations. You will collect co‑payments, schedule follow‑ups, and perform daily deposits while ensuring accurate registration data and HIPAA compliance.

The role requires strong customer service, 3–4 years of related experience, and a professional, compassionate demeanor in a busy clinical setting at our Cincinnati location.