Front Desk Client Services Pro – In-Person

H&R Block, Inc.; Kalispell (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Kalispell, MT is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals in person during tax season.

With training and support, this role can lead to tax preparation opportunities or future office leadership. Evening and weekend availability is required to support busy periods.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Job description

H&R Block in Kalispell, MT is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals in person during tax season.

With training and support, this role can lead to tax preparation opportunities or future office leadership. Evening and weekend availability is required to support busy periods.