In-Person Client Relations & Reception Specialist

H&R Block, Inc.; Libby (MT); Sur place; USD 19 000 - 30 000; Temps partiel

Résumé du poste

H&R Block in Libby, MT seeks a friendly, in-person Client Service Professional / Receptionist for the tax season. You will greet clients, answer phones, schedule appointments, manage check-ins, and support daily office operations alongside tax professionals.

Prior customer service experience and ability to multitask are needed; evenings and weekends required. Training provided; join a stable, supportive team in a busy tax office environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Multitasking

Communication skills

Teamwork

Organizational skills

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling software

Description du poste

H&R Block in Libby, MT seeks a friendly, in-person Client Service Professional / Receptionist for the tax season. You will greet clients, answer phones, schedule appointments, manage check-ins, and support daily office operations alongside tax professionals.

Prior customer service experience and ability to multitask are needed; evenings and weekends required. Training provided; join a stable, supportive team in a busy tax office environment.