Front Desk & Client Services - Housing & Eligibility

Housing Authority of Bexar County; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Housing Authority of Bexar County is seeking a Receptionist/Clerk to deliver the highest level of customer service for clients and staff. You will be the first point of contact for walk-in traffic, incoming calls, and general office support to the Section 8 and Eligibility departments.

Responsibilities include answering calls, providing information on applications, waiting lists and qualifications, greeting visitors, managing forms, routing inquiries, and assisting with filing, mail, and basic

Qualifications

• Graduation from a standard senior high school or equivalent.

Responsibilities

• Answer a large volume of incoming calls and direct to staff.
• Provide information on applications, waiting lists, and qualifications to callers and walk-in clients.
• Maintain forms and refer clients to staff for appointments.
• Open lobby at 8:00 a.m. and close at 5:00 p.m.
• Route mail and paperwork to appropriate staff.
• Note all calls are entered into the software system.
• Assist in filing and mailings.
• Sign in vendors or visitors.
• Distribute mail and go to the post office occasionally.
• Special projects and other assigned duties as needed.

Skills

Customer service

Bilingual Spanish/English

Multi-tasking

Communication skills

Office skills

General clerical

Education

High school diploma

Job description

Housing Authority of Bexar County is seeking a Receptionist/Clerk to deliver the highest level of customer service for clients and staff. You will be the first point of contact for walk-in traffic, incoming calls, and general office support to the Section 8 and Eligibility departments.

Responsibilities include answering calls, providing information on applications, waiting lists and qualifications, greeting visitors, managing forms, routing inquiries, and assisting with filing, mail, and basic