Receptionist

Biloxi Housing Authority; Biloxi (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

The Biloxi Housing Authority is seeking a Receptionist to join our team. This role provides clerical support across Authority departments and may work at multiple BHA sites.

Responsibilities include front desk coverage, answering calls, greeting visitors, processing correspondence, mail distribution, and maintaining records. Ideal candidates possess a high school diploma and at least two years of clerical experience, preferably in housing or property management.

Qualifications

• High school diploma or GED required.
• At least two years of related clerical experience, preferably in property management.
• Strong front desk and walk-in customer service skills recommended.

Responsibilities

• Monitors front desk and reception area, ensuring courteous, timely service.
• Answers phone calls and greets visitors; directs to appropriate personnel.
• Prepares letters, forms, reports, and other documents; handles mail distribution.
• Maintains organized files and secures sensitive records.
• Assists applicants with housing status inquiries and lobby kiosks.

Skills

Clerical experience

Customer service

Education

High school diploma or GED

Job description

Description

Summary: The Biloxi Housing Authority ("BHA") is seeking a Receptionist to join our team! The primary purpose of this position is to provide clerical support for Authority departments. This position may work on various BHA sites.

All activities must support the Biloxi Housing Authority ("BHA" or "Authority") mission, strategic goals, and objectives.

Duties and Responsibilities:

• Monitors front desk and reception area of Authority’s main office, ensuring customer satisfaction in a courteous and timely manner.
• Maintains positive communications and relations in all interactions, including answering phone calls and receiving walk-in visitors to office; receives and responds to inquiries (telephone and in-person) from applicants, residents, landlords and community organizations when appropriate.
• Greets and directs visitors to appropriate personnel.
• Types office correspondence such as letters, forms, reports, and other materials. Duplicates, collates, and prepares correspondence for distribution.
• Receives, sorts, and distributes mail in a timely and accurate manner.
• Stores and maintains accurate and essential files while confirming the security of such records.
• Receives and responds to inquiries from applicants regarding housing status. Ensures adequate supply of forms and flyers are available for housing applicants.
• Assists applicants and participants at the lobby kiosks with certification activities.
• Assists other departments as requested.
• Other related duties as assigned.

Requirements

Required Education and Experience:

• High school diploma or GED and at least two (2) years of related clerical experience, preferably relating to property management.
• Any equivalent combination of education, training, and experience which, in the sole determination of the Housing Authority, provides the required knowledge and abilities.