Bilingual Receptionist & Administrative Support

Harris County; Houston (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Harris County is seeking a full-time clerical assistant for the Public Services department in Houston. The role involves answering calls, guiding the public, and processing registrations for Supervised Visitation and SRL services.

You will maintain the front desk, assist with paperwork, and manage records in Automon while supporting caseworkers. The position requires a high school diploma or GED and at least two years of customer service experience.

Qualifications

• High School Diploma or GED is required.
• Two years of customer service, secretarial or receptionist experience is required.
• Bilingual English and Spanish is required.
• Strong communication and telephone skills are essential.
• Proficient in Microsoft Office and able to learn various software.

Responsibilities

• Screen incoming calls courteously and route to appropriate staff.
• Instruct clients on registration for Visitation services.
• Maintain the reception area, assist with paperwork, scan documents, and organize materials.
• Receive cancellation calls and other inquiries about visitation services.
• Enter events in Automon and assist caseworkers when needed.
• Enter all Observation Reports into Automon.
• Close files after one year in Automon and send court closure letters.
• Send quarterly VOCA surveys to custodial and visiting parents.
• File certifications and notices of completion with the court.

Skills

Bilingual English and Spanish

Strong communication

Telephone skills

Research and filing

Microsoft Office

Ability to learn various software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Harris County is seeking a full-time clerical assistant for the Public Services department in Houston. The role involves answering calls, guiding the public, and processing registrations for Supervised Visitation and SRL services.

You will maintain the front desk, assist with paperwork, and manage records in Automon while supporting caseworkers. The position requires a high school diploma or GED and at least two years of customer service experience.