PHA/HCV Receptionist (Bilingual)

Housing Authority of Bexar County; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Housing Authority of Bexar County is seeking a Receptionist/Clerk to deliver the highest level of customer service for clients and staff. You will be the first point of contact for walk-in traffic, incoming calls, and general office support to the Section 8 and Eligibility departments.

Responsibilities include answering calls, providing information on applications, waiting lists and qualifications, greeting visitors, managing forms, routing inquiries, and assisting with filing, mail, and basic

Qualifications

• Graduation from a standard senior high school or equivalent.

Responsibilities

• Answer a large volume of incoming calls and direct to staff.
• Provide information on applications, waiting lists, and qualifications to callers and walk-in clients.
• Maintain forms and refer clients to staff for appointments.
• Open lobby at 8:00 a.m. and close at 5:00 p.m.
• Route mail and paperwork to appropriate staff.
• Note all calls are entered into the software system.
• Assist in filing and mailings.
• Sign in vendors or visitors.
• Distribute mail and go to the post office occasionally.
• Special projects and other assigned duties as needed.

Skills

Customer service

Bilingual Spanish/English

Multi-tasking

Communication skills

Office skills

General clerical

Education

High school diploma

Job description

The Receptionist/Clerk is responsible for the highest level of customer service for both clients and staff in providing a point of contact for walk in traffic, incoming telephone calls and providing office support to the Section 8 and Eligibility departments.

Responsibilities

Customer Service

• 1.Answer large volume of incoming telephone calls, assist callers, provide information, andmake community referrals, and direct calls to appropriate staff members.
• 2.Provide accurate information regarding application procedures, waiting lists, and qualifications to both callers and walk-in clients.
• 3.Provide and maintain appropriate forms, as needed.
• 4.Refer clients to staff for appointments or assistance.
• 5.Maintain professional and personable customer service.
• 6.Advise supervisors if client wait time exceeds 15 minutes.
• 7.Sign in vendors or visitors
• 8.Order/procure office supplies

Office Responsibilities

• 1.Update and maintain client information and program tracking.
• 2.Make copies.
• 3.Date stamp incoming paperwork and file.
• 4.Open lobby at 8:00 a.m. and close at 5:00 p.m.
• 5.Ensure lobby is clean and organized at all times.
• 6. Note all applicant and client calls are in software system.
• 7. Route incoming mail and paperwork to appropriate staff members.
• 8. Assist in filing duties.
• 9. Sending out mailings and letters.
• 10. Distribute incoming faxes to appropriate places.
• 11. Meter Mail, distribute mail and occasionally go to the post office.
• 12. Special projects and other assigned duties as needed

Collaboration

• 1. Attend department meetings and agency staff meetings.
• 2. Participate in HACSL activities and committees as needed or desired.

II. Job Requirements

• 1. Graduation from a standard senior high school or equivalent.
• 2. Two years full-time paid related job experience.
• 3. Valid driver’s license.
• 4. Able to communicate well in English language, both written and spoken.
• 5. Must be able to multi-task.
• 6. Ability to work well under stressful conditions.
• 7. General office and clerical skills required.
• 8. Because of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance to those in need.
• 9. Able to work with minimum day to day supervision.
• 10. Bilingual Spanish/English preferred.
• 11. Must be prompt and dependable.
• 12. Approach problems pro-actively and be solution focused.
• 13. Ability to work well with general public, low income individuals, the elderly and disabled.