Front Desk & Client Experience Specialist

RRD; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Job summary

RRD is seeking a front desk receptionist to manage a busy front office, greet clients, handle calls on a multi-line system, and coordinate with staff and clients on deadlines. The role requires a professional demeanor, ability to multitask, and strong communication skills.

Responsibilities include meeting deadlines, troubleshooting basic equipment, and adhering to corporate and client site policies while providing high-level service to visitors and staff.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required, preferably in banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
• Ability and willingness to learn in-depth knowledge of the company to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.

Responsibilities

• Answer incoming calls on a multi-line phone system, transferring calls as needed.
• Greet clients and visitors to the office with warmth and professionalism.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.
• Adhere to company policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Exceptional customer service

Fast-paced team environment

Attention to detail

Verbal and written communication

Self-motivated and multi-task

Team collaboration

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

RRD is seeking a front desk receptionist to manage a busy front office, greet clients, handle calls on a multi-line system, and coordinate with staff and clients on deadlines. The role requires a professional demeanor, ability to multitask, and strong communication skills.

Responsibilities include meeting deadlines, troubleshooting basic equipment, and adhering to corporate and client site policies while providing high-level service to visitors and staff.