Front Desk & Client Experience Specialist

RR Donnelley & Sons; Charlotte (NC); On-site; USD 30,000 - 32,000; Full time

Job summary

RR Donnelley & Sons is seeking a Receptionist in Charlotte, NC to cover the desk, greet visitors and provide clerical support. The role requires handling multi-line calls, greeting clients, and coordinating with staff on deadlines.

We value professional, detail-oriented team players who can manage multiple tasks in a fast-paced environment. Competitive pay and standard company benefits are offered.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required, preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Teamwork

Professionalism

Attention to detail

Prioritization

Self-motivation

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

RR Donnelley & Sons is seeking a Receptionist in Charlotte, NC to cover the desk, greet visitors and provide clerical support. The role requires handling multi-line calls, greeting clients, and coordinating with staff on deadlines.

We value professional, detail-oriented team players who can manage multiple tasks in a fast-paced environment. Competitive pay and standard company benefits are offered.