Front Desk & Client Experience Specialist

Rrdonnelley; Los Angeles (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking a receptionist in Los Angeles to manage a multi-line phone system, greet visitors, and provide high-level support to staff and clients. You will coordinate with managers and clients on deadlines and maintain professional conduct in a fast-paced environment.

The role requires a high school diploma, strong communication skills, and the ability to multitask while upholding company policies. On-site work with business casual attire is expected.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers
• Ability and willingness to learn in-depth knowledge of the company to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Professionalism and detail orientation.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional and timely manner and transfer calls as needed.
• Greet clients and visitors to the office with warmth and professionalism and notify employees of arrival.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects and confidential information.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow and interact with clients in person, on the phone, or electronically.
• Adhere to Williams Lea policies and site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Team player

Attention to detail

Microsoft Word

Microsoft Excel

Multitasking

Self-motivated

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

RRD is seeking a receptionist in Los Angeles to manage a multi-line phone system, greet visitors, and provide high-level support to staff and clients. You will coordinate with managers and clients on deadlines and maintain professional conduct in a fast-paced environment.

The role requires a high school diploma, strong communication skills, and the ability to multitask while upholding company policies. On-site work with business casual attire is expected.