Front Desk & Client Experience Lead

abip CPAs & Advisors; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

ABIP CPAs & Advisors in San Antonio seeks a Front Office Administrator to be the friendly first point of contact at the front desk. This onsite role supports the daily operations and ensures a welcoming, professional experience for clients, candidates and employees.

The ideal candidate brings hospitality or client-service experience, strong organizational skills, and proficiency with Microsoft Office and Outlook.

Qualifications

• Hospitality or service-oriented background preferred.
• Front-desk presence with ability to be present and available.
• Polished and professional communication.
• Detail-oriented and proactive.
• Able to interact with clients and executives at all levels.
• Highly organized with ability to manage multiple priorities.
• Collaborative and flexible in supporting team needs.
• Able to learn new technology and administrative systems.
• Bilingual abilities are a plus.

Responsibilities

• Serve as primary front-desk presence for the San Antonio office.
• Greet clients, candidates, employees and visitors and connect them to the appropriate team member.
• Manage incoming calls and inquiries with professionalism.
• Own the readiness and presentation of the reception area and client-facing spaces.
• Prepare conference rooms for client meetings and internal events and reset them as needed.
• Anticipate client and visitor needs and proactively address issues.
• Support meeting coordination, scheduling and front-office logistics.
• Maintain office and hospitality supplies and coordinate ordering as needed.
• Provide administrative support including data entry, filing, and document prep.
• Partner with the San Antonio Operations Manager to support day-to-day office operations and employee experience.
• Support office events and culture initiatives as needed.
• Collaborate with operations team members to provide a consistent experience across ABIP.
• Provide additional administrative and operational support as needed.

Skills

Customer service

Communication

Hospitality mindset

Multi-tasking

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office

Outlook

Job description

ABIP CPAs & Advisors in San Antonio seeks a Front Office Administrator to be the friendly first point of contact at the front desk. This onsite role supports the daily operations and ensures a welcoming, professional experience for clients, candidates and employees.

The ideal candidate brings hospitality or client-service experience, strong organizational skills, and proficiency with Microsoft Office and Outlook.