Front Desk Client Coordinator

Serenity Esthetics; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Serenity Esthetics in West Des Moines, IA seeks a Front Desk Client Coordinator to deliver friendly, professional service at the first point of contact. You will manage scheduling, check-in/check-out, and client records while supporting daily operations with a proactive, team-oriented approach.

Ideal candidates have strong communication, multitasking, and organizational skills, with a focus on confidentiality and accuracy in a fast-paced spa environment.

Qualifications

• Front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a busy environment.
• Attention to detail and confidentiality when handling client information.

Responsibilities

• Welcome clients and visitors with a friendly, professional demeanor.
• Manage incoming calls, schedule appointments, confirmations, and inquiries.
• Coordinate client check-in/check-out and maintain accurate records.
• Process payments and assist with routine transactions.
• Communicate with estheticians to coordinate daily schedules.
• Respond to client questions professionally and maintain a clean reception area.
• Support daily administrative tasks and identify scheduling issues proactively.
• Collaborate with the team to ensure a smooth, efficient operation.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Organization

Tools

Appointment scheduling software

Phone systems

Job description

What It’s Like to Work at Serenity

At Serenity Esthetics, our Front Desk Client Coordinators play an essential role in creating a welcoming, organized, and professional experience for every client who walks through our doors.

As the first point of contact for our clients, you’ll help set the tone for their visit while supporting the daily operations of a busy, client-focused spa. This position combines customer service, administrative coordination, scheduling, and teamwork in an environment where no two days are exactly alike.

We’re looking for individuals who are personable, dependable, detail-oriented, and comfortable balancing multiple responsibilities. Whether you’re welcoming a new client, coordinating appointments, or assisting a team member, your ability to communicate clearly, stay organized, and take initiative will contribute directly to the success of the spa.

Key Responsibilities

• Welcome clients and visitors, creating a friendly and professional first impression.
• Manage incoming phone calls, appointment scheduling, confirmations, and general inquiries.
• Coordinate client check-in and check-out procedures, ensuring accurate information and a smooth experience.
• Maintain client records, verify contact information, and ensure documentation is complete and up to date.
• Process payments and assist with routine transactions accurately and efficiently.
• Communicate with estheticians and other team members to coordinate appointments and maintain an efficient daily schedule.
• Respond to client questions and concerns with professionalism, patience, and sound judgment.
• Maintain a clean, organized, and presentable reception area.
• Assist with daily administrative tasks and operational needs as assigned.
• Identify potential scheduling or service issues and communicate proactively to help resolve them.
• Support a collaborative team environment by demonstrating flexibility, accountability, and a willingness to assist where needed.

Preferred Qualifications

• Previous experience in a front desk, receptionist, hospitality, retail, spa, salon, or customer service position.
• Strong interpersonal and communication skills, with a welcoming and professional demeanor.
• Ability to manage multiple tasks, prioritize responsibilities, and remain organized in a busy environment.
• Comfortable using computers, appointment scheduling software, phone systems, and other office technology.
• Strong attention to detail, accuracy, and follow-through.
• Ability to work independently, exercise sound judgment, and recognize when additional guidance is needed.
• Professional approach to handling sensitive client information and maintaining confidentiality.
• A positive, adaptable attitude and willingness to learn new systems and procedures.

We are currently hiring for both full-time and part-time positions.

Schedule & Availability

• Shifts generally fall between 8:30 AM and 8:00 PM.
• Rotating Sunday availability may be required.
• Scheduling needs vary by location and may include a combination of opening, mid-day, and closing shifts.

What We’re Looking For

The ideal candidate takes pride in delivering excellent customer service while keeping daily operations running smoothly. We’re looking for someone who enjoys working with people, communicates effectively, follows through on responsibilities, and approaches challenges with a solution-oriented mindset.

If you’re organized, motivated, and enjoy being part of a team where your contributions make a difference, we’d love to hear from you.