Front Desk Client Coordinator

Serenity Esthetics; Grandville (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Collaborative culture

Employee discounts

Flexible schedules

Job summary

Serenity Esthetics in Grandville, Michigan seeks a Front Desk Client Coordinator to greet clients, manage appointments, and keep the reception area welcoming and organized.

You will handle check-ins, payments, and records while coordinating with estheticians and supporting a busy spa with a friendly, professional demeanor.

Ideal candidates have strong communication, multitasking abilities, and comfort with scheduling software in a client-focused environment.

Qualifications

• Experience in front desk, reception, hospitality, spa, salon, or customer service preferred.
• Warm, professional communication in person and on the phone.
• Able to multitask, prioritize, and stay organized in a busy environment.
• Comfortable with computers, scheduling software, and phone systems.
• Strong attention to detail and follow-through.
• Handles sensitive client information with confidentiality.
• Positive, adaptable attitude and willingness to learn new systems.

Responsibilities

• Welcome clients and visitors with a friendly, professional first impression.
• Answer phone calls and manage appointment scheduling, confirmations, and inquiries.
• Handle client check-in and check-out accurately and smoothly.
• Maintain accurate client records and contact information.
• Process payments and routine transactions.
• Coordinate with estheticians and team members to keep the daily schedule on track.
• Respond to client questions and concerns with patience and sound judgment.
• Keep the reception area clean, organized, and presentable.
• Spot scheduling or service issues early and help resolve them.

Skills

Front desk / reception

Customer service

Multitasking

Scheduling software

Phone systems

Attention to detail

Confidentiality

Positive attitude

Tools

Scheduling software

Job description

Serenity Esthetics is hiring a Front Desk Client Coordinator in Grandville, Michigan.

What It's Like to Work at Serenity

As the first point of contact for our clients, you'll create a welcoming, organized, and professional experience for everyone who walks through our doors while keeping a busy spa running smoothly. This role combines customer service, scheduling, administrative coordination, and teamwork, and no two days are exactly alike.

Why You'll Love Working Here

• Collaborative, team-oriented environment
• Employee discounts on eligible products and services
• Full-time and part-time schedules available

Key Responsibilities

• Welcome clients and visitors with a friendly, professional first impression.
• Answer phone calls and manage appointment scheduling, confirmations, and inquiries.
• Handle client check-in and check-out accurately and smoothly.
• Maintain accurate client records and contact information.
• Process payments and routine transactions.
• Coordinate with estheticians and team members to keep the daily schedule on track.
• Respond to client questions and concerns with patience and sound judgment.
• Keep the reception area clean, organized, and presentable.
• Spot scheduling or service issues early and help resolve them.

Qualifications

• Experience in a front desk, reception, hospitality, retail, spa, salon, or customer service role preferred.
• Warm, professional communication skills in person and on the phone.
• Able to multitask, prioritize, and stay organized in a busy environment.
• Comfortable with computers, scheduling software, and phone systems.
• Strong attention to detail and follow-through.
• Handles sensitive client information with confidentiality.
• Positive, adaptable attitude and willingness to learn new systems.

Schedule & Availability

We are hiring for both full-time and part-time positions. Shifts generally fall between 8:30 AM and 8:00 PM. Rotating Sunday availability may be required. Shifts may include opening, mid-day, and closing. Candidates should be comfortable working in a client-focused environment with varying appointment volumes.

Specific schedules and availability expectations will be discussed during the hiring process.

Organized, motivated, and love working with people? We'd love to hear from you.