Front Desk & Client Care Specialist — Intake & Safety

Volunteers of America-Greater New York; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off including Paid Birthday

Job summary

Volunteers of America–Greater New York is seeking a Front Desk Monitor/Client Care Specialist to ensure safety and assist clients, staff and residents at the facility. The role includes intake support, front desk operations, and handling deliveries while maintaining confidentiality.

The position requires a polite, efficient, and firm demeanor, with responsibilities spanning sign-in sheets, crisis intervention, and daily SORTS updates.

Qualifications

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.
• Fire Guard (F-02) certification required upon hire.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

Skills

Front desk operations

Customer service

Discretion/confidentiality

Crisis intervention

Education

High school diploma or GED

Tools

SORTS system

Job description

Volunteers of America–Greater New York is seeking a Front Desk Monitor/Client Care Specialist to ensure safety and assist clients, staff and residents at the facility. The role includes intake support, front desk operations, and handling deliveries while maintaining confidentiality.

The position requires a polite, efficient, and firm demeanor, with responsibilities spanning sign-in sheets, crisis intervention, and daily SORTS updates.