Front Desk & Client Care Specialist | Insurance

Paul Counts; Odenton (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Paul Counts - State Farm Agent is seeking a Receptionist to join our team in Odenton, MD. You will warmly greet customers in person and over the phone, direct them to the right team members, manage appointment scheduling, and help maintain organized office communications to support daily operations.

The ideal candidate is highly organized, detail-oriented, and comfortable discussing insurance options with prospects and existing customers.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Greet customers warmly

Communication and interpersonal skills

Organizational and multitasking

Sales conversations

Microsoft Office & CRM

Tools

Microsoft Office

CRM systems

Job description

Paul Counts - State Farm Agent is seeking a Receptionist to join our team in Odenton, MD. You will warmly greet customers in person and over the phone, direct them to the right team members, manage appointment scheduling, and help maintain organized office communications to support daily operations.

The ideal candidate is highly organized, detail-oriented, and comfortable discussing insurance options with prospects and existing customers.