Insurance Agency Receptionist & Customer Care Pro

Talentify; Odenton (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Paul Counts - State Farm Agent is seeking a dynamic Receptionist - State Farm Agent Team Member to join our friendly office. This role focuses on greeting customers, managing schedules, and handling inquiries with a strong emphasis on service.

You will engage with clients to discuss insurance options, maintain accurate records, and support daily operations in a collaborative environment that values initiative and teamwork. Training and growth opportunities are available.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist/Customer service

Communication

Organization/Multi-tasking

Sales conversations

Computer skills (Office/CRM)

Tools

Microsoft Office

CRM systems

Job description

Paul Counts - State Farm Agent is seeking a dynamic Receptionist - State Farm Agent Team Member to join our friendly office. This role focuses on greeting customers, managing schedules, and handling inquiries with a strong emphasis on service.

You will engage with clients to discuss insurance options, maintain accurate records, and support daily operations in a collaborative environment that values initiative and teamwork. Training and growth opportunities are available.