Front Desk Clerk/Sheraton Minneapolis West

Remington Hospitality; Minnetonka (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Remington Hospitality in Minnetonka, MN seeks a friendly Front Desk Associate to greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations when needed.

You will handle charges, maintain knowledge of room rates and cancellation procedures, and ensure accurate cash handling for all hotel charges. This role requires familiarity with front desk systems and efficient reservation processing.

Qualifications

• Excellent guest service and communication skills.
• Accurate cash handling and basic arithmetic.
• Familiarity with front desk systems or manual transaction processes.
• Ability to manage reservations, check-ins and check-outs efficiently.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and block rooms accordingly.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.