Front Desk Guest Specialist — Smooth Check-Ins & Reservations

Mr C. Hotels; Minnetonka (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheraton Minneapolis West is seeking a Front Desk Clerk in Minnetonka, MN. You will greet guests, handle check-ins/outs, assist with reservations, and manage charges accurately using the Front Office system.

Ideal candidates demonstrate a strong work ethic, flexibility for nights/weekends/holidays, and a team-oriented attitude to ensure excellent guest experiences. This is a full-time position with a focus on hospitality excellence.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Work ethic

Scheduling flexibility

Team player

Job description

Sheraton Minneapolis West is seeking a Front Desk Clerk in Minnetonka, MN. You will greet guests, handle check-ins/outs, assist with reservations, and manage charges accurately using the Front Office system.

Ideal candidates demonstrate a strong work ethic, flexibility for nights/weekends/holidays, and a team-oriented attitude to ensure excellent guest experiences. This is a full-time position with a focus on hospitality excellence.