Front Desk Clerk - On-Call

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Treasure Island Hotel & Casino in Nevada, Iowa, seeks enthusiastic individuals for front desk roles to welcome and assist guests with AAA 4 Diamond service. Responsibilities include checking guests in/out, managing accounts, and answering inquiries about services and amenities.

The ideal candidates should have 1-2 years of front desk and customer service experience and possess excellent customer service skills. Bilingual candidates are preferred, and knowledge of Lodging Management Systems is a plus.

Qualifications

• Bilingual (Spanish) preferred.
• Excellent customer service skills required.
• 1-2 years' front desk experience preferred.

Responsibilities

• Welcome guests to the property and provide AAA 4 Diamond service.
• Check guests in and out of the hotel.
• Answer multi-line phone system for guests and provide assistance as necessary.

Skills

Customer service skills

Bilingual (Spanish)

Cash handling

Education

High school diploma or GED

Tools

Lodging Management System (LMS)

Basic office equipment

Job description

Job Responsibilities

• Welcome guests to the property and provides AAA 4 Diamond service.
• Check guests in and out of the hotel.
• Settle guest’s accounts, bills, and collect correct methods of payments.
• Answer basic property questions and provide information regarding rooms, restaurants, and entertainment for the guests.
• Answer multi-line phone system for guests and provide assistance when necessary.
• Perform all duties deemed necessary for the success of the department.

Qualifications

• Bilingual (Spanish) preferred.
• Excellent customer service skills required.
• Knowledge using keyboards, phones, and basic office equipment including a fax machine, copier, and printer is preferred.
• 1 -2 years’ front desk experience preferred.
• 1 -2 years’ customer service experience preferred.
• Lodging Management System (LMS) experience preferred.
• Experience in handling cash, credit cards and traveler’s checks preferred.
• High school diploma or GED preferred.