Hotel Front Desk Clerk

Embassy Suites - Louisville - Downtown; Louisville (KY); On-site; USD 26,000 - 32,000; Full time

Job summary

Embassy Suites - Louisville - Downtown is looking for a Front Desk Agent to deliver exceptional guest service and drive reservations. You will sell the hotel experience and convert inquiries into bookings while ensuring smooth check-in/check-out processes.

Responsibilities include balancing cash, processing payments, and maintaining the Front Office area. Excellent communication and flexibility to work nights, weekends, and holidays are essential.

Qualifications

• Must be at least 18 years old.
• High School diploma or equivalent.
• 6 months of hospitality experience or training.
• Excellent verbal and written communication.
• Ability to handle guest concerns and multitask.

Responsibilities

• Capture sales through reservations and inquiries and convert to bookings.
• Process reservations, registrations, payments and departures.
• Balance cash, checks, and cards; handle city ledger accounts.
• Respond to guest requests and maintain lobby and Front Office areas.
• Coordinate front office activities to ensure service standards.

Skills

Excellent communication

Guest service focus

Flexibility

Education

High School diploma or equivalent

Job description

Ensures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Major responsibilities include:

• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees
• Sells the value of hotel to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms
• Responsible for conducting courtesy calls within 20 minutes after guest check-in
• Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information
• Processes guest reservations, registrations, payments, and departures
• Handles collection efforts of all in house balances and notifies management of potential liabilities
• Balances all cash, check, credit card and city ledger accounts through verification
• Shift reports and performs audit functions if assigned
• Responsible for thorough understanding and effective performance of property management system
• Maintain and organize work area and clean model, lobby and Front Office area daily
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance
• Offers Guest assistance when needed whenever possible
• Complies with all safety and security policies in accordance with hotel standards

Requirements

• Must be at least 18 years of age or older.
• High School diploma or equivalent
• Minimum of 6 months of experience and/or training in hospitality industry
• Excellent communication skills (verbal and written)
• Ability to assist in all Front Office and Reservation operations, maintain organization, and manage guest concerns
• Ability to work a flexible schedule including nights, weekends, and holidays