Front Desk Clerk

Hospitality Jobs Hotspot; New York (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

A hospitality company in New York is seeking a Front Desk Clerk to provide guests with exceptional service. This role involves managing guest check-ins and check-outs, addressing inquiries, handling complaints, and maintaining knowledge of hotel amenities. Candidates should have a cordial demeanor, be available for part-time hours, and be capable of moving luggage up to 40lbs. The position is vital for enhancing customer experiences and ensuring a well-maintained front desk environment.

Qualifications

• Must possess a cordial personality and up-to-date knowledge of the hotel and its surroundings.
• Candidates need to be available on a part-time basis.
• Ability to move luggage or packages weighing up to 40lbs.

Responsibilities

• Promptly handle guest complaints and requests.
• Post guest charges and compute guest bills.
• Develop knowledge of hotel staff and room rates.
• Answer switchboard per telephone etiquette.
• Block rooms and manage special requests.
• Monitor room availability and maintain desk area.
• Know emergency and security procedures.

Skills

Cordial personality

Knowledge of hotel operations

Effective communication

Job description

Summary - The front desk clerk offers guests the first taste of their experience. Front desk clerks must handle guest check‑ and check‑outs, maintain an extensive knowledge of the hotel and its offerings, handle guest inquiries and issues, answer telephone calls and direct them as needed, and complete additional duties assigned on a regular basis. These individuals must offer a cordial personality and up-to-date knowledge of the hotel and its surroundings. They must also practice courteous hospitality. Candidates must offer availability on a part‑time basis.

Responsibilities to include:

• Promptly and effectively handle guest complaints and requests
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
• Take reservation requests efficiently
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests
• Monitor room availability
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake up calls
• Know how to clean guest rooms to standards
• Open and close shift make cash drops
• Ensure all credit cards, cash, and change fund are balanced throughout each shift
• Inform management of any guest or systems related complaints or problems
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors
• Be able to move luggage or packages weighing up to 40lbs