Front Desk

Spring-Hill-Suites; Millbrook (AL); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Spring-Hill-Suites in Millbrook, AL is seeking a friendly Front Desk Clerk to welcome guests and manage check-ins/check-outs with accuracy. You will answer calls, route messages, and perform essential front desk admin tasks to support a smooth guest experience.

Ideal candidates have at least 1 year in a front desk or customer service role, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining a clean, organized reception area.

Qualificações

• Experience as a front desk clerk or in customer service (minimum 1 year).
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned.

Conhecimentos

Customer service

Communication

Multitasking

Teamwork

Ferramentas

Microsoft Office

Property Management Systems

Descrição da oferta de emprego

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment

• Answer and route calls, including taking messages and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records

• Ensure that the front desk area is clean and organized at all times

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Fluency in English is required; additional language skills are a plus