Front Desk Agent-On Call Only

SSC; Bethesda (MD); On-site; USD 25,000 - 30,000; Part time

Job summary

SSC is seeking an on-call Front Desk Associate to provide attentive, courteous service to guests before arrival and during their stay. Responsibilities include audits, reservations, and reporting discrepancies to management.

Position is not permanent and requires availability for training during weekdays and coverage across all shifts, including early morning, evening, and night hours.

Qualifications

• High School diploma or equivalent.
• Excellent organization and time management skills.
• Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
• Proven experience as a Front Desk clerk or in a similar role, preferably in the hospitality industry.

Responsibilities

• Greet and assist all guests with a friendly and professional demeanor.
• Complete Audit Checklist.
• Demonstrate knowledge of the Lodge Emergency Procedures.
• Fully understand and operate all relevant aspects of the front desk computer system.
• Ensure prompt delivery of packages, mail, and messages to guests.
• Set up and manage breakfast program, as well as other front office operations.
• Be familiar with and follow emergency procedures to ensure guest safety.

Skills

High school diploma

Organization & time management

Clear communication

MS Office knowledge

Front desk experience

Education

Bachelor's degree not required

Tools

Microsoft Office Suite

Property Management Systems

Job description

Description

The Front Desk position provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management.

This is not a permanent position. It is an On-call position only. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.

Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).

Requirements

• Greet and assist all guests with a friendly and professional demeanor.
• Complete Audit Checklist.
• Demonstrate knowledge of the Lodge Emergency Procedures.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Ensure prompt delivery of packages, mail, and messages as needed to guests.
• Set up and manage breakfast program, as well as other front office operations.
• Be familiar with and follow emergency procedures to ensure guest safety.

Physical & Mental Requirements:

• Light work: Lifting up to 20 pounds occasionally.
• Must be effective in handling stressful and high-pressure situations.
• Excellent problem-solving skills and ability to respond to guest needs efficiently.

Additional Requirements:

• This is not a permanent position. It is an On-call position only. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.
• Must attend mandatory training and Orientation.

Education & Experience:

• High School diploma or equivalent.
• Excellentorganization and time management skills.
• Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
• Proven experience as a Front Desk clerk or in a similar role, preferably in the hospitality industry.