Front Desk Agent

Comfort Inn and Suites Albuquerque North; Albuquerque (NM); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Comfort Inn and Suites Albuquerque North is hiring a front desk clerk to check guests in/out and ensure a satisfying stay. You will handle reservations, basic payments, and guest inquiries in a fast-paced, in-person environment.

Flexibility with shifts is required; typical shifts include 7a-3p, 3p-11p, and 11p-7a. Bilingual skills are a plus and experience in customer service is preferred.

Qualifications

• 1 year customer service preferred.
• Bi-lingual a plus (Spanish preferred).

Responsibilities

• Take, cancel, and change room reservations.
• Resolve guest questions or complaints.
• Process departures including payments.
• Answer phones and relay messages.
• Maintain reservations, vacancies, and room assignments.
• Provide hotel information in person, by phone or email.
• Handle wake-up calls and guest requests.

Skills

Customer service

Strong communication

Time management

Multitasking

Organization

Bi-lingual

Problem solving

Job description

Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include but are not limited to: distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available: Full Time / Part Time, 7a-3p, 3p-11p, 11p-7a

Front Desk Clerk duties and responsibilities:

• Taking, cancelling, and changing room reservation requests
• Investigating and resolving customer complaints or questions
• Processing guest departures including calculating changes and receiving payments
• Answering telephone calls and relaying messages
• Maintaining an inventory of reservations, vacancies, and room assignments
• Answering inquires about the hotel and its services through the telephone, email, or in person
• Handling wake-up calls and a myriad of other guest requests
• Strong written and verbal communication skills
• Good time management skills and ability to multitask
• Excellent organizational skills and attention to detail
• Ability to creatively solve problems
• Maintaining a well-groomed and professional appearance
• Flexibility to work in a fast-paced environment
• Bi-lingual a plus

Compensation: Depending on Experience

Typically Start at $13.50 - $14.50 with raise after 90 days -

Job Types: Part-time, Full-time

Salary: From $14.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8-hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person