Front Desk Clerk - Hematology/Oncology

Henry Ford Health; Southfield (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Henry Ford Health in Detroit and at the Moross Road campus seeks an Assistant-Office Operations to be the first contact for patients, handling check-in, appointment scheduling, and essential clerical tasks.

You will verify demographics, obtain essential authorizations, and support billing processes to ensure an efficient patient experience. This role supports frontline operations within a fast-paced medical setting.

Qualifications

• High School diploma or equivalent or 1 year of related experience.
• Friendly, clear communication with patients and visitors.
• Ability to verify demographics and process basic administrative tasks.

Responsibilities

• Greet patients and visitors, ensuring a welcoming environment.
• Check patients in and out, manage documentation and scheduling.
• Verify and enter patient demographic information accurately; schedule/confirm appointments.
• Obtain and verify insurance authorizations and precertifications as needed.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits.
• Provide general office and clerical support to maintain smooth workflow.

Skills

Customer service

Data entry

Phone etiquette

Scheduling

Education

High School diploma or equivalent

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Asst-Office Operations - Henry Ford Health

Job Title

Asst-Office Operations

About the Department

Join our dedicated team at the Moross Road campus, a cornerstone of care for Detroit's east side and the Grosse Pointes. Our location offers a unique blend of community connection, with easy access to lakefront parks, historic architecture, and the scenic Detroit River corridor. We take pride in serving our neighborhood with compassion and excellence, ensuring every patient receives the care they deserve.

Role Overview

As an Asst-Office Operations, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a fast-paced medical setting. Your role is crucial in ensuring smooth operations, from patient check-in to appointment scheduling, contributing directly to the patient experience and the efficiency of our healthcare services.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

Qualifications

What You Will Do

• Greet patients and visitors, ensuring a welcoming environment.
• Check patients in and out, managing necessary documentation efficiently.
• Verify and enter patient demographic information accurately.
• Obtain and verify insurance authorizations and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to maintain a smooth workflow.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience.

Preferred Qualifications

• None specified.

What We Offer

At Henry Ford Health, we foster an environment where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work that makes a real difference. We provide opportunities for continuous learning and development, empowering you to reach your full potential.