Front Desk Clerk

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 26,000 - 38,000; Full time

Job summary

Mohegan Pennsylvania in Luzerne County, PA is seeking a Front Desk Clerk to deliver superior guest service, manage check-ins and check-outs, and communicate with guests across shifts. You will use the property management system and POS to handle reservations, billing, and payments, while ensuring accuracy and security of funds.

The role requires a high school diploma or equivalent, strong communication skills, basic math, and prior front desk or hospitality experience.

Qualifications

• Must have excellent guest service and communication skills.
• Ability to compute basic arithmetic with accuracy.
• Previous front desk or hospitality experience preferred.
• Flexibility to work evenings, weekends and holidays.
• Able to input and access information in hotel systems.

Responsibilities

• Greet guests, check-in and check-out, and maintain guest relations.
• Answer phones, process payments, and forward messages.
• Operate the PMS and POS systems for reservations and billing.
• Resolve guest issues and coordinate with housekeeping and other departments.
• Promote guest services and casino loyalty programs to guests.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High school diploma or equivalent

Some college / hospitality training

Experience in hospitality

Tools

PMS (Property Management System)

POS system

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITEJob DutiesAnticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service.Minimum QualificationsHigh school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!