Front Desk Agent

Four Points Charleston; Charleston (WV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision

Voluntary Benefits, FSA and HSA

Associate Travel Program Discounts

Job summary

Four Points Charleston is seeking a friendly Front Desk Agent to assist guests efficiently, courteously, and professionally. You will check guests in/out, handle payments, and promote hotel services while upselling to maximize guest satisfaction.

You must have a high school diploma or equivalent and strong typing and computer skills. A flexible schedule including weekends/holidays is required to support the hotel’s operations and guest needs.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude required.
• Excellent guest service and communication skills.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner, using up selling techniques to maximize room rates.
• Checks guests out and processes payments according to policies.
• Responds to guest requests and provides local information to increase satisfaction.
• Resolves guest complaints and informs supervisor of major issues.
• Books reservations or coordinates with the reservation center; handles cashiering duties.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Basic math

Education

High school diploma or equivalent

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.