Guest Services Agent

Trailborn Hotels & Resorts; Williams (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Full Time

Part Time

Seasonal

Medical

Dental

Vision

Paid Time Off

401(k)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts in Williams, AZ seeks a Guest Services Agent to warmly welcome guests, manage check-ins, and respond to questions about the resort and local attractions. You will resolve guest issues with courtesy to ensure a memorable stay.

The role requires a flexible schedule, including weekends and holidays, and a professional, guest-focused demeanor to maintain high service standards.

Qualifications

• Valid driver's license.
• Excellent communication and interpersonal skills.
• Able to work flexible hours including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.
• PM availability and weekends is required.

Responsibilities

• Greet guests upon arrival and check them in with accurate information.
• Answer inquiries and provide information about resort facilities and local attractions.
• Handle guest complaints and resolve issues promptly.
• Assist guests with luggage, transportation, and other requests as needed.
• Maintain a clean and organized front desk area and lobby.
• Perform other duties as assigned.

Skills

Driver's license

Communication skills

Flexible hours

Microsoft Office

Evenings/weekends

Tools

Microsoft Office

Job description

We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.

ESSENTIAL

FUNCTIONS

• Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately
• Answer guest inquiries and provide information about resort facilities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Assist guests with luggage, transportation, and other requests as needed
• Maintain a clean and organized front desk area and lobby
• All other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• A valid driver’s license
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• PM availability and weekends is required

Preferred Qualifications:

• Previous experience in customer service or hospitality role
• Previous experience in a front desk position
• Fluent in a second language, preferably Spanish
• Familiarity with hotel reservation systems
• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

PHYSICAL

REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to assist guests with luggage and set up event rooms

ABOUT OUR

BENEFITS

Company Benefits and Perks

• Full Time
• Part Time
• Seasonal
• Medical(with company contribution)
• -
• -
• Dental(with company contribution)
• -
• -
• Vision(with company contribution)
• -
• -
• Paid Time Off
• 401(k)(with company match)
• Sick Time
• Employee Dining Discounts
• Employee Marketplace Discounts

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$18.00 Hour

JOB STATUS

Regular Full Time or Part Time or Seasonal

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.