Front Desk Clerk

Auburn Marriott Opelika Resort & Spa at Grand National; Opelika (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hotel discounts

Worldwide travel discounts

Tuition reimbursement

Perks vary

Job summary

The Auburn Marriott Opelika Resort & Spa at Grand National is seeking a Front Desk Clerk to provide smooth guest arrivals and departures with high hospitality standards. You will verify room blocks, handle pre-registration, and assign rooms based on location, rate, and guest status, while addressing guest concerns professionally.

Join a hospitality team that values warm, attentive service and offers perks including hotel and travel discounts, tuition reimbursement, and opportunities for growth

Qualifications

• Guest service orientation
• Ability to verify room blocks and pre-registration

Responsibilities

• Warmly greet guests and provide a welcoming atmosphere.
• Assign rooms based on location, rate, and status.
• Issue room keys and provide escort instructions to Bellhop.
• Respond to guest inquiries about hotel services and local amenities.
• Handle check-ins and check-outs efficiently.
• Maintain front desk reports and process charges accurately.

Job description

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

As a Part Of The PCH Hotels & Resorts Portfolio, Grand National Part-time Associates Enjoy a Wide Array Of Perks And Discounts, Including

• Hotel, F&B, golf, spa and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"