Front Desk Supervisor

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Hotel discounts

Worldwide Marriott travel discounts

Tuition reimbursement

Job summary

PCH Hotels & Resorts is seeking a Front Desk Supervisor for the Ross Bridge property in Birmingham, AL. This role focuses on leading a team to deliver seamless guest experiences from check-in to check-out, while maintaining high hospitality standards.

You will supervise front desk operations, assist with training, manage reservations, and ensure accurate billing and guest communications. This is a part-time position with benefits across the portfolio.

Qualifications

• Leadership and coaching skills for front desk team.
• Excellent guest service and communication abilities.
• Ability to manage check-in/check-out processes and reservations.

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests warmly, handle inquiries, and address guest requests.
• Oversee room blocks, pre-registration, and accurate room assignments.
• Supervise daily front desk operations, billing, and guest accounts.

Job description

As aFront Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.

Key Responsibilities:

• Leadership & Training:Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Guest Experience:Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Room Assignment & Inventory:Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Operations Management:Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Reservations & Guest Communication:Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Safety & Security:Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Reporting & Documentation:Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Conflict Resolution:Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:

• Hotel, F&B, golf, and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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