Front Desk Clerk

Auburn-Marriott-Opelika-Resort-; Opelika (AL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Hotel and retailer discounts

Worldwide Marriott travel discounts

Tuition reimbursement

Part-time perks

Job summary

Auburn Marriott Opelika Resort is seeking a Front Desk Clerk to welcome guests, manage check-ins/outs, and ensure smooth arrivals and departures with high hospitality standards.

You will assign rooms using location, rate, guarantees, and loyalty/group status, handle guest inquiries, and process charges accurately while safeguarding guest information.

This role is part-time and offers perks through the PCH Hotels & Resorts portfolio, including staff discounts across properties.

Qualifications

• High School diploma or GED required.

Responsibilities

• Warmly greets guests in a professional and hospitable manner.
• Assign rooms based on location, rate, guaranteed room types, Marriott Reward Members, or group status.
• Issue room keys and provide escort instructions to the Bellhop.
• Answer questions about hotel services, registration, local amenities, entertainment options, and directions.
• Maintain up-to-date knowledge of groups or events in-house and local events.
• Understand qualified discounts and apply vouchers for eligible guests.
• Handle future and same-day reservations, including walk-ins.
• Conduct smooth check-ins and check-outs ensuring a seamless guest flow.
• Assist guests with Safe deposit boxes and ensure security of belongings.
• Post, correct, or adjust charges to guest accounts with accuracy.
• Be versed in hotel credit, cash-in-advance, and check-cashing procedures.
• Maintain Front Desk reports thoroughly and timely.
• Handle cash transactions with accuracy and integrity.

Education

High School or better in HS Diploma/GED

Job description

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide array of perks and discounts, including:

• Hotel, F&B, golf, spa and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"

Qualifications

Education

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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