Front Desk Clerk

PCH Hotels And Resorts, Inc.; Opelika (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Employee discounts across properties

Job summary

PCH Hotels & Resorts, including the Grand National property in Opelika, AL, seeks a Front Desk Clerk to ensure smooth arrivals and departures while upholding high hospitality standards. You will verify room blocks, pre-register, pre-assign rooms, and assist guests with inquiries, discounts, and local recommendations to create a memorable stay.

The role requires a hospitable, efficient, and professional demeanor, with careful attention to guest needs and accurate handling of charges and records.

Qualifications

• Experience in hospitality or front desk preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest concerns promptly and professionally.

Responsibilities

• Warmly greet guests and create a welcoming atmosphere.
• Assign rooms based on location, rate, and status while guiding guests.
• Issue room keys and assist guests with escort instructions.
• Respond to inquiries about services, local amenities, and directions.
• Maintain knowledge of events and discounts for guests.
• Handle check-ins/outs and post charges accurately.
• Manage cash transactions and maintain records.

Skills

Customer Service

Communication

Empathy

Problem Solving

Education

High School Diploma or GED

Job description

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide array of perks and discounts, including:

• Hotel, F&B, golf, spa and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"

Qualifications

Education

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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