Front Desk Clerk (Part-Time) $15/hr

PCH Hotels And Resorts, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

PCH Hotels And Resorts, Inc. in Birmingham, AL seeks a Front Desk Clerk to manage guest arrivals and departures, verify room blocks, pre-registration, and pre-assignment of rooms based on location, rate, guaranteed types, or group status.

You will respond to inquiries about hotel services, provide directions, and assist with safe deposit boxes, charges, and front desk records to ensure guests have a smooth and enjoyable stay.

Qualifications

• Front desk experience preferred, hospitality-focused.
• Excellent guest service and communication skills.
• Ability to handle guest concerns professionally.

Responsibilities

• Warmly greet guests in a professional and hospitable manner.
• Assign rooms based on location, rate, guaranteed types, or group status.
• Issue room keys and provide escort instructions to Bellhop.
• Respond to inquiries about hotel services, local amenities, and directions.
• Maintain knowledge of groups/events and inform guests accordingly.
• Understand discounts and voucher applicability.
• Handle future and same-day reservations, including walk-ins.
• Conduct efficient check-ins and check-outs.
• Assist guests with safe deposit boxes and security procedures.
• Post/correct/adjust charges to guest accounts accurately.
• Maintain front desk reports and cash handling procedures.

Education

High School Diploma or GED

Job description

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Qualifications

Education

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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