Front Desk Supervisor

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 38,000 - 52,000; Part time

Benefits offered by this job

Hotel discounts

F&B discounts

Golf discounts

Marriott travel discounts

Tuition reimbursement

Job summary

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL seeks a Front Desk Supervisor to lead a team and ensure seamless guest experiences from check-in to check-out. This part-time role focuses on delivering exceptional hospitality and maintaining high standards across the front desk.

You'll oversee daily operations, greet guests, manage inquiries and reservations, handle billing, and ensure privacy and security.

Qualifications

• Lead and train Front Desk associates to deliver outstanding service
• Greet guests warmly and respond to inquiries and special requests
• Coordinate with guests and Marriott Rewards for seamless stays
• Maintain high hospitality standards and guest satisfaction

Responsibilities

• Lead and mentor Front Desk team to ensure smooth operations
• Greet guests and handle inquiries, concerns, and requests promptly
• Verify and manage room blocks, pre-registration, and room assignments
• Oversee check-ins/check-outs, billing, and guest account adjustments
• Manage reservations, walk-ins, and future bookings with guest service focus
• Protect guest privacy and security of safety deposit boxes and records
• Complete daily Front Desk reports and communicate status to management
• Address guest concerns in a timely, empathetic manner to ensure satisfaction

Job description

As a Front Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.

Key Responsibilities

• Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

As a Part Of The PCH Hotels & Resorts Portfolio, Ross Bridge Part-time Associates Enjoy a Wide Array Of Perks And Discounts, Including

• Hotel, F&B, golf, and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"