Appointment Scheduler

Urology Centers of Alabama; Birmingham (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

A healthcare provider in Birmingham, Alabama is looking for an Appointment Scheduler to manage patient appointments and coordinate communications. The ideal candidate will have strong telephone and scheduling system skills and be proficient in office equipment usage. This role requires excellent interpersonal communication skills and the ability to maintain patient confidentiality in accordance with HIPAA guidelines. Join a dynamic team focused on delivering exceptional patient care.

Qualifications

• Advanced understanding of multi-line telephone and scheduling systems.
• Excellent interpersonal skills to interact with diverse backgrounds.
• Advanced reasoning and problem-solving skills.
• Ability to work independently or in a team in a fast-paced environment.
• Proficiency in using various office equipment.
• Maintaining confidentiality and adhering to HIPAA guidelines.

Responsibilities

• Schedule all new patient appointments through phone contact.
• Verify insurance information and arrange referrals.
• Direct new patients to online registration or provide forms.
• Coordinate best available times for patient appointments.
• Maintain updated physician schedules.
• Book, coordinate, and reschedule appointments as necessary.
• Coordinates urgent or emergency appointment requests with Director or Physician.
• Performs Zetafax import as needed and assists with confirmation calls when required.
• Attends staff meetings and trainings and adheres to UCA policies.
• Performs other duties as assigned.

Skills

Multiline telephone skills

Interpersonal communication

Problem-solving skills

Office equipment proficiency

Confidentiality adherence

HIPAA compliance

Education

High school diploma or GED equivalent

Tools

PC

Windows

MS Office

EMR system

Fax machine

Job description

General Summary

The Appointment Scheduler acts as the initial point of contact for telephone communication to UCA and is responsible for efficient scheduling of appointments or routing patient calls to the appropriate department or clinical representative.

Essential Functions

• Based on Physician template, schedules all new patient appointments that contact office by phone for all Physicians.
• Verifies insurance information on all new patients and arranges for all referrals and/or precertification that are required by insurance company for the visit or procedure.
• Directs new patients to UCA website for Patient Registration, History, and Review of Systems forms or mails these forms to new patients if time permits.
• Using the Physician scheduling templates, offers patients best available time and offers alternative physicians to ensure all patients are seen in a timely manner. Maximizes use of Physician time by allotting unattached patients to Physicians with open schedule.
• Maintains and updates current information on physician schedules ensuring that patients are scheduled properly.
• Books, coordinates, and reschedules patient appointments as needed.
• Consults with Director of Clinical Service and/or Physician on scheduling all urgent or emergency requests for appointments.
• Zetafax import as needed.
• Assists with confirmation calls if needed.
• Attends staff meetings or trainings as required.
• Conducts self in accordance with UCA’s employee manual.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 45 pounds.

Supervisory Requirements

This position will not supervise any other staff members.

Equal Opportunity Employer

Urology Centers of Alabama, P.C. is an Equal Opportunity Employer.

Qualifications

Minimum Qualifications

• Must display an advanced understanding of multi-line telephone and scheduling systems.
• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must display advanced reasoning and problem-solving skills.
• Must show the ability to work independently or within a team in a fast-paced and stressful environment.
• Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, copier, facsimile machine, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
• Must have a high school diploma or GED equivalent.