Front Desk & Caregiver Experience Concierge

Brightstar-Care; Louisville (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

BrightStar Care is seeking an Office Support Receptionist in Louisville, KY, to be the welcoming voice and face of our organization. This role handles front-desk duties, phone support, and general administrative tasks to ensure a positive first impression for caregivers, clients, visitors, and staff.

The ideal candidate is friendly, organized, and detail-oriented, with strong communication skills and a customer-focused mindset.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, reception, or healthcare office settings preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional and compassionate demeanor with a customer-focused mindset.

Responsibilities

• Answer incoming phone calls with courtesy and efficiency.
• Serve as the first point of contact for caregivers, clients, and visitors.
• Provide front-line assistance and direct inquiries to the appropriate team.
• Take messages accurately and communicate urgent concerns promptly.
• Maintain a clean, welcoming reception area and support office operations.
• Assist with onboarding materials and recruitment-related tasks.
• Support meetings and office events as needed.

Skills

Customer service

Phone support

Reception

Administrative tasks

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

BrightStar Care is seeking an Office Support Receptionist in Louisville, KY, to be the welcoming voice and face of our organization. This role handles front-desk duties, phone support, and general administrative tasks to ensure a positive first impression for caregivers, clients, visitors, and staff.

The ideal candidate is friendly, organized, and detail-oriented, with strong communication skills and a customer-focused mindset.