Front Desk & Care Coord — Weekend Shifts

MaineGeneral Health; Waterville (ME); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

Weekend differentials

Tuition Reimbursement

Training opportunities

Job summary

MaineGeneral Health in Waterville, ME is seeking a Patient Services Representative to be the friendly, organized front desk face of our clinic. You will greet patients, manage check-in/check-out, and book appointments using EMR and scheduling software.

You will verify insurance, collect co-pays, and route patients to financial counseling when appropriate, while maintaining accurate records and delivering exceptional service in a busy environment.

Qualifications

• Medical office or healthcare registration experience preferred.
• Familiarity with EMR systems and insurance verification processes.
• Ability to work in a busy, patient-facing environment.
• Excellent communication, customer service, and organizational skills.
• Detail-oriented, adaptable, and a team player.
• Willingness to participate in rotating weekend schedule.

Responsibilities

• Greet patients with professionalism and warmth, creating a positive first impression.
• Manage front desk operations including check-in, check-out, and scheduling.
• Use EMR and scheduling software to register patients and book appointments.
• Verify insurance coverage and obtain prior authorizations when needed.
• Process co-pays, deductibles, and direct patients to financial counseling if appropriate.
• Maintain accurate and timely entry of all patient and billing information.
• Answer incoming calls and respond to patient inquiries with clarity and care.

Skills

EMR familiarity

Scheduling software

Customer service

Communication

Organizational skills

Team player

Tools

EMR systems

Scheduling software

Job description

MaineGeneral Health in Waterville, ME is seeking a Patient Services Representative to be the friendly, organized front desk face of our clinic. You will greet patients, manage check-in/check-out, and book appointments using EMR and scheduling software.

You will verify insurance, collect co-pays, and route patients to financial counseling when appropriate, while maintaining accurate records and delivering exceptional service in a busy environment.