Front Desk & Call Routing Specialist

Canon Business Process Services, Inc.; Lake Oswego (OR); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training programs

Employee discounts

Job summary

Canon Business Process Services, Inc. is seeking a Switchboard Operator in Lake Oswego, Oregon to handle a high volume of calls and route them to the right department. You will greet visitors, manage the main line, and support office communications.

The role requires a high school diploma, 1 year of experience, and proficiency with Word and Excel. Excellent customer service, strong communication, and organizational skills are essential; occasional overtime may be required.

Qualifications

• High school diploma or the equivalent.
• 1 year of experience.
• Proficient in Microsoft Word and Excel.
• Excellent customer service skills, professional attitude & appearance.
• Good written and oral communication skills.
• Strong organizational, record keeping & time management skills.
• Ability to type 35 wpm.
• Availability to work overtime/varied hours when required.

Responsibilities

• Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person.
• Listen to the caller’s request and either solve the query or direct the call to the concerned department.
• Must know which staff are in which department and who is in charge of what function.
• Must maintain up-to-date information of the current happenings in the company.
• Update and maintain pertinent business information via computer or department files.
• Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication.

Skills

Customer service

Communication skills

Time management

Typing 35 wpm

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Canon Business Process Services, Inc. is seeking a Switchboard Operator in Lake Oswego, Oregon to handle a high volume of calls and route them to the right department. You will greet visitors, manage the main line, and support office communications.

The role requires a high school diploma, 1 year of experience, and proficiency with Word and Excel. Excellent customer service, strong communication, and organizational skills are essential; occasional overtime may be required.