Front Desk & Billing Specialist

Caesars Entertainment; Reno (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Caesars Entertainment in Reno seeks a front desk billing assistant responsible for assisting guests with hotel billing, billing requests, and running reports. You will answer calls and manage guest communications in a fast-paced hotel environment.

You will apply guest charges, handle billing disputes, ensure PCI compliance, and coordinate with sales and hosts to resolve inquiries. Strong English communication and basic Excel skills are essential.

Qualifications

• Excellent verbal and written English communication.
• Ability to type at least 35 words per minute.
• Proficient PC skills including Word and Excel.
• Ability to follow policy, rules and procedures.

Responsibilities

• Assist guests with hotel billing and billing requests.
• Run referrals/denial reports and deliver to the MOD.
• Answer front desk calls and guest lines promptly.
• Process credit card authorizations and handle billing disputes.
• Ensure PCI compliance and accurate account postings.
• Collaborate with sales for billing inquiries.

Skills

Excellent communication

Typing 35 wpm

Microsoft Word & Excel

English proficiency

Job description

Caesars Entertainment in Reno seeks a front desk billing assistant responsible for assisting guests with hotel billing, billing requests, and running reports. You will answer calls and manage guest communications in a fast-paced hotel environment.

You will apply guest charges, handle billing disputes, ensure PCI compliance, and coordinate with sales and hosts to resolve inquiries. Strong English communication and basic Excel skills are essential.