Patient Concierge & Front Desk — Flexible Hours

American Family Care; Roanoke (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Flexible scheduling

Paid time off

Job summary

American Family Care is seeking a Medical Clerk to support patient check-in, insurance verification, and billing at a Roanoke location. You will help maintain patient records and ensure smooth patient flow.

Ideal candidates are high school graduates with basic computer skills, preferred medical clerical experience, and a professional, customer-focused demeanor. Training is provided and benefits are offered.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (Microsoft Office).
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Open the clinic each day by preparing facilities and systems.
• Greet patients and collect insurance information and IDs.
• Register patients and verify insurance in a timely manner.
• Determine, collect, and process patient payments and address billing issues.
• Provide excellent customer service and assist with follow-up appointments.
• Balance daily patient charges against system reports.
• Complete closing procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Professional communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a Medical Clerk to support patient check-in, insurance verification, and billing at a Roanoke location. You will help maintain patient records and ensure smooth patient flow.

Ideal candidates are high school graduates with basic computer skills, preferred medical clerical experience, and a professional, customer-focused demeanor. Training is provided and benefits are offered.