Front Desk Associate

Holiday Inn Express; Texas; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Holiday Inn Express is seeking a friendly Front Desk Associate to welcome guests and handle check-ins/outs with efficiency. You will answer inquiries, provide information on local attractions, and coordinate with other departments to ensure guest satisfaction.

Training is provided, and opportunities for career growth exist. This in-person role offers flexible scheduling including evenings and weekends, with competitive pay in the Texas market.

Qualifications

• Experience in hospitality is preferred but not required.
• Training provided for the right candidate.

Responsibilities

• Greet and welcome guests professionally.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to inquiries.
• Provide information about facilities, services, and local attractions.
• Assist guests with luggage storage and transportation arrangements.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate records.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform night audit duties as required.

Skills

Guest relations

Front desk procedures

Phone etiquette

Multitasking

Hotel management systems

Transaction accuracy

Evening/overnight shifts

Tools

Phone systems

Job description

Job Description

Duties

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Assist guests with luggage storage, transportation arrangements, and other requests
• Handle guest complaints and resolve issues promptly and effectively
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Skills

• Strong guest relations skills with a focus on providing exceptional customer service
• Knowledge of hotel operations and front desk procedures
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with hotel management systems and phone systems
• Attention to detail and accuracy in handling guest information and transactions
• Flexibility to work evening, overnight, weekend, and holiday shifts as needed

Note: Prior experience in hospitality or hotel management is preferred but not required. Training will be provided for the right candidate.

This is an excellent opportunity for individuals interested in the hospitality industry to join our team. We offer competitive pay, a positive work environment, and opportunities for career growth.

Job Types: Full-time, Part-time

Benefits

• Employee discount
• Flexible schedule

Schedule

• 8 hour shift
• Evening shift
• Overnight shift
• Weekends as needed

Work Location: In person