Front Desk Associate

Economy Hotel; Wichita (KS); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Economy Hotel in Wichita seeks a reliable Front Desk Agent to manage guest check-ins/outs, reservations, and provide a welcoming experience during evening and overnight hours.

You will handle payments, coordinate with housekeeping and maintenance, resolve issues promptly, and maintain accurate records while ensuring policies are followed. Must be willing to work evenings/overnights and pass a background check.

Qualifications

• Prior cash handling experience required.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic leadership and problem-solving abilities.
• Effective time management skills.
• Proficient in reading, writing, and speaking English.

Responsibilities

• Greet guests and efficiently process check-ins and check-outs.
• Manage room reservations, changes, cancellations, and room assignments.
• Handle guest requests, concerns, and special accommodations promptly and professionally.
• Process payments, verify billing information, and resolve discrepancies.
• Issue and manage room keys.
• Communicate effectively with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain accurate records and follow all company policies and procedures.
• Respond to guest issues and elevate concerns to management when necessary.
• Anticipate guest needs to ensure a positive experience.

Skills

Cash handling

Communication

Multitasking

Leadership

Time management

English proficiency

Job description

We are seeking a reliable and customer-focused Front Desk Agent to serve as the first point of contact for our guests. In this role, you will handle guest check-ins and check-outs, manage reservations, and ensure a smooth and welcoming experience for all visitors. This position requires strong attention to detail, professionalism, and the ability to handle a variety of guest needs during evening and overnight hours.

Key Responsibilities

• Greet guests and efficiently process check-ins and check-outs
• Manage room reservations, changes, cancellations, and room assignments
• Handle guest requests, concerns, and special accommodations promptly and professionally
• Process payments, verify billing information, and resolve discrepancies
• Issue and manage room keys
• Communicate effectively with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate records and follow all company policies and procedures
• Respond to guest issues and elevate concerns to management when necessary
• Anticipate guest needs to ensure a positive experience

Qualifications

• Prior cash handling experience required
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic leadership and problem‑solving abilities
• Effective time management skills
• Proficient in reading, writing, and speaking English

Additional Requirements

• Must be able to pass a background check
• Availability to work assigned evening or overnight shifts
• Dependable and punctual
• Must be at least 21 years old

Pay: $10.00 - $12.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Flexible schedule

Work Location: In person