Front Desk Associate — On-Call, Part-Time

WILLIAM DOUGLAS MANAGEMENT INC; Columbia (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

William Douglas Management seeks a dependable, customer-focused Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association in Columbia, SC. This part-time role has no fixed schedule and shifts may be short-notice, weekdays or weekends.

The floater supports front desk operations, greets residents and visitors, logs deliveries, answers calls, and coordinates follow-up with the Community Manager. Flexibility and reliability are essential for this on-call position.

Qualifications

• Two or more years of customer service, reception, hospitality, or related experience preferred.
• Prior experience working directly with clients, residents, or guests required.
• Friendly, professional demeanor and a strong customer service focus.
• Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and Microsoft Windows.
• Punctuality, dependability, and reliable attendance for accepted shifts.
• Flexible availability to provide weekday and weekend coverage as needed.

Responsibilities

• Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
• Greet and assist homeowners, residents, visitors, and service providers professionally.
• Follow building access procedures and accurately log visitors, packages, and other deliveries.
• Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
• Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
• Communicate relevant updates and outstanding matters to incoming staff.

Skills

Customer service

Reception

Hospitality

Communication

Microsoft Office

Punctuality

Tools

Microsoft Office

Microsoft Windows

Job description

William Douglas Management seeks a dependable, customer-focused Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association in Columbia, SC. This part-time role has no fixed schedule and shifts may be short-notice, weekdays or weekends.

The floater supports front desk operations, greets residents and visitors, logs deliveries, answers calls, and coordinates follow-up with the Community Manager. Flexibility and reliability are essential for this on-call position.