Front Desk Floater

William Douglas Management, Inc.; Columbia (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

William Douglas Management is seeking a dependable, customer-focused Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association. This part-time role reports to the Community Manager and fills in for staff absences and scheduling gaps on weekdays and weekends.

Shifts may vary with no fixed schedule, and short-notice coverage is possible. The floater will be contacted as needs arise, including weekend coverage for both day and evening slots.

Qualifications

• Two or more years of customer service, reception, hospitality, or related experience preferred.
• Prior experience working directly with clients, residents, or guests required.
• Friendly, professional demeanor and a strong customer service focus.

Responsibilities

• Monitor the front desk and lobby, maintaining a welcoming and secure environment.
• Greet and assist homeowners, residents, visitors, and service providers professionally.
• Follow building access procedures and log visitors, packages, and deliveries.

Skills

Customer service

Communication skills

Punctuality

Flexibility

Tools

Microsoft Office

Windows

Job description

Front Desk Floater

William Douglas Management is seeking a dependable, customer-focused part-time Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association. Reporting to the Community Manager, this position covers staff absences and scheduling gaps on weekdays and weekends.

This position does not have a fixed or recurring schedule, and no minimum number of hours or shifts is guaranteed. The floater will be contacted as coverage needs arise, which may include short-notice requests.

Shifts That May Require Coverage

• Monday–Friday: 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m.
• Saturday–Sunday: 8:00 a.m.–4:00 p.m. or 4:00 p.m.–midnight.

Key Responsibilities

• Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
• Greet and assist homeowners, residents, visitors, and service providers professionally.
• Follow building access procedures and accurately log visitors, packages, and other deliveries.
• Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
• Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
• Communicate relevant updates and outstanding matters to incoming staff.

Qualifications

• Two or more years of customer service, reception, hospitality, or related experience preferred.
• Prior experience working directly with clients, residents, or guests required.
• Friendly, professional demeanor and a strong customer service focus.
• Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and Microsoft Windows.
• Punctuality, dependability, and reliable attendance for accepted shifts.
• Flexible availability to provide weekday and weekend coverage as needed.

Applicants should specify their availability for the shifts listed above and their ability to accommodate short-notice coverage requests.