On-Call Front Desk Specialist (Flexible Shifts)

Association Management Solutions, Inc.; Columbia (SC); On-site; USD 18,000 - 19,000; Part time

Job summary

William Douglas Management is seeking a dependable, customer-focused part-time Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association in Columbia, SC. Reporting to the Community Manager, this role fills gaps when staff are absent and shifts are not guaranteed.

Shifts may include weekdays and weekends, with varied hours from early morning to late evening. Candidates should have strong customer service, professionalism, and the ability to log visits, answer

Qualifications

• Two or more years of customer service, reception, hospitality, or related experience preferred.
• Prior experience working directly with clients, residents, or guests required.
• Friendly, professional demeanor and a strong customer service focus.
• Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and Microsoft Windows.
• Punctuality, dependability, and reliable attendance for accepted shifts.
• Flexible availability to provide weekday and weekend coverage as needed.

Responsibilities

• Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
• Greet and assist homeowners, residents, visitors, and service providers professionally.
• Follow building access procedures and accurately log visitors, packages, and other deliveries.
• Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
• Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
• Communicate relevant updates and outstanding matters to incoming staff.

Skills

Customer service

Reception

Hospitality

Communication

Microsoft Office

Tools

Microsoft Windows

Job description

William Douglas Management is seeking a dependable, customer-focused part-time Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association in Columbia, SC. Reporting to the Community Manager, this role fills gaps when staff are absent and shifts are not guaranteed.

Shifts may include weekdays and weekends, with varied hours from early morning to late evening. Candidates should have strong customer service, professionalism, and the ability to log visits, answer