Front Desk Associate - Housing Support & Community Impact

Switchpoint Inc; Saint George, Northern (UT, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

401k

EAP

Job summary

Switchpoint Inc. is seeking a dedicated Front Desk Staff member for Redhills, our permanent supportive housing community.

You will model our culture, provide warm guest service, and help tenants feel safe, respected, and supported as they pursue independence and stability in a stable, caring environment. In this role you will maintain a daily log of facility occurrences, assist residents with their requests, report concerns to case management, perform perimeter checks, and ensure visitors comply

Qualifications

• Previous experience working with homeless/mental illness individuals preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues.
• Exhibits a positive and compassionate attitude, sensitivity, and ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs.

Responsibilities

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Actively listen to the needs of the residents and act to meet those needs
• Report any resident concerns to case management and management
• Complete perimeter checks around the building and walk-throughs to ensure safety and security
• Handle security issues/complaints by involving non-emergency dispatch or 911 for emergencies
• Make sure all visitors have checked in/out of property
• Make sure all visitors are off property by curfew

Skills

Interpersonal skills

Communication

Tools

MS Office Suite

Google Docs

Job description

Switchpoint Inc. is seeking a dedicated Front Desk Staff member for Redhills, our permanent supportive housing community.

You will model our culture, provide warm guest service, and help tenants feel safe, respected, and supported as they pursue independence and stability in a stable, caring environment. In this role you will maintain a daily log of facility occurrences, assist residents with their requests, report concerns to case management, perform perimeter checks, and ensure visitors comply