Front Desk Coordinator – Housing & Resident Support

Paylocity; St. George (VT); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

401k

EAP (Employee Assistance Program)

Job summary

Friends of Switchpoint is seeking a Front Desk Staff member to support a permanent supportive housing community. You will model the Switchpoint culture, welcome guests, and help residents while upholding policies and safety standards.

Responsibilities include logging daily occurrences, assisting residents, coordinating with case management, and ensuring visitor check-in/out and curfew compliance. This is a full-time on-site role offering benefits.

Qualifications

• Previous experience working with homeless/mental illness individuals is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs

Responsibilities

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Report to management and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency/criminal services
• Make sure all visitors have checked in/out of property
• Make sure all visitors are off property by curfew

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Crisis management

Teamwork

Tools

MS Office Suite

Google Docs

Job description

Friends of Switchpoint is seeking a Front Desk Staff member to support a permanent supportive housing community. You will model the Switchpoint culture, welcome guests, and help residents while upholding policies and safety standards.

Responsibilities include logging daily occurrences, assisting residents, coordinating with case management, and ensuring visitor check-in/out and curfew compliance. This is a full-time on-site role offering benefits.