Redhills Front Desk Staff

Friends of Switchpoint Inc; St. George (VT); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

401k

EAP (Employee Assistance Program)

Job summary

Friends of Switchpoint is seeking a Front Desk Staff member to support a permanent supportive housing community. You will model the Switchpoint culture, welcome guests, and help residents while upholding policies and safety standards.

Responsibilities include logging daily occurrences, assisting residents, coordinating with case management, and ensuring visitor check-in/out and curfew compliance. This is a full-time on-site role offering benefits.

Qualifications

• Previous experience working with homeless/mental illness individuals is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs

Responsibilities

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Report to management and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency/criminal services
• Make sure all visitors have checked in/out of property
• Make sure all visitors are off property by curfew

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Crisis management

Teamwork

Tools

MS Office Suite

Google Docs

Job description

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It is why we are here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

Job Summary: Redhills is a permanent supportive housing community dedicated to providing stable and reliable housing for low-income and at risk individuals. Our goal is to offer a safe environment for our residents while offering supported services to the property management company.

The Front Desk Staff serve as a role model for the Switchpoint model, embodying our culture and values. By leading through example, they foster a positive and productive environment for both staff and tenants. The Front Desk Staff works to enhance tenant satisfaction while ensuring compliance with facility rules and capabilities.

Requirements

Job Responsibilities:

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Report to management and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency/criminal services
• Make sure all visitors have checked in/out of property
• Make sure all visitors are off property by curfew

Qualifications and Education Requirements:

• Previous experience working with homeless/mental illness individuals is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation

Starting pay $16/hour

Part-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.