Front Desk Agent

White Lodging; Chicago (IL); Sur place; USD 36 000 - 39 000; Plein temps

Avantages offerts par ce poste

DailyPay

Advanced scheduling with shift swaps

Unlimited employee referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Wellness tools

Leadership development & tuition reimb

Discounts on hotel rooms, dining, and 

Growth opportunities across multiple酒店

Employee Assistance Program (EAP)

Medical, dental, and vision insurance—

Life and disability insurance

Paid parental leave

Résumé du poste

White Lodging is seeking a Front Desk Agent to welcome guests, register arrivals, and manage reservations for a seamless check-in and check-out experience. The ideal candidate communicates clearly, provides outstanding service, and thrives in a fast-paced, guest-facing environment.

This on-site role in Chicago offers flexible scheduling, growth across multiple properties, and a supportive team culture. Prior hospitality experience helps but is not required; DailyPay is available to eligible

Qualifications

• Strong communication skills are required.
• Customer-first mindset is essential.
• Ability to thrive in a dynamic, guest-facing environment.

Responsabilités

• Welcome and register hotel guests.
• Manage reservations and ensure seamless check-in and check-out.
• Follow cash handling and accounting procedures.
• Develop knowledge of staff, services, hours, rooms, rates, amenities.
• Assist in maintaining lobby and entrance cleanliness.
• Maintain security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Connaissances

Strong communication skills

Customer service

Flexibility

Front desk team

Outgoing personality

Hospitality experience

Ability to stand and move fast

Description du poste

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Summary: Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at range between $26.25 and $26.90 per hour