Front Desk Agent

White Lodging; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling with shift-swaps

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuitionRein.”

Discounts on hotel rooms, dining, and

Job summary

White Lodging in Richmond, VA, is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and manage reservations to ensure a seamless stay.

The successful candidate will have strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment. Hospitality experience is helpful but not required, with scheduling including weekends and holidays.

Qualifications

• Excellent communication and customer service skills.
• Able to stand and move at a fast pace for long periods.
• Flexible schedule including weekends and holidays.

Responsibilities

• Check guests in and out efficiently.
• Manage reservations and guest requests.
• Follow cash handling and billing procedures.
• Maintain lobby area cleanliness.
• Protect guest information and confidentiality.
• Resolve guest concerns and complaints.

Skills

Strong communication skills

Customer service mindset

Flexibility

Team player

Hospitality experience (helpful)

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Summary:

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities:

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You’ll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information:

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.